City of Austin Digital Properties Update CPIO + CTM Improving Digital Experiences Incremental upgrade of current site Long term innovation for digital services design and delivery 2020 MARCH What changes are coming? Updates to the current website ○ March 2020 Launch ○ Enhanced security features ○ Better mobile experience ○ New home page ○ Improved accessibility ○ New ways to highlight & promote content to visitors ○ Updated look for department homepages & branded sites Current Site Upgraded Site How might we use city technology to promote civic participation, transparency, open data, and equitable access to services by citizens? Department Page before Improved Navigation before Improved Mobile Experience Updated Branded Sites Questions?
TO: Community Technology & Telecommunications Commission M E M O R A N D U M FROM: Jesse Rodriguez, Business Process Specialist Telecommunications & Regulatory Affairs DATE: February 12, 2020 SUBJECT: 2020 Grant for Technology Opportunities (GTOPs) Awardees The purpose of this memorandum is to request the Commission approve 1) the GTOPs Grant Review Committee’s recommended fourteen (14) 2020 GTOPs Core Awards, as ratified by the Committee at the February 11, 2020 Final Deliberation and 2) one (1) GTOPs Collaborative Award, as determined by Committee scoring. GRANT PROGRAM PURPOSE GTOPs provides matching grant funds to Austin organizations that promote resident access to information technology, or that offer literacy programs that create digital opportunities and foster digital inclusion, particularly in underserved segments of our community. The goals of the program are to: ○ Increase use of digital and communications technology devices ○ Increase knowledge and skills of digital and communications technology ○ Increase access to and usage of the Internet AWARDEE SELECTION PROCESS Letters of Interest for the 2020 grant were accepted from October 1, 2019 through October 25, 2019 and grant applications were accepted from November 4, 2019 through November 29, 2019. The Community Technology & Telecommunications Commission appointed a volunteer Grant Review Committee comprised of seven (7) qualified community representatives, all of whom remained on the committee for the duration of the process. The City received a total of twenty-one (21) applications for both the GTOPs 2020 Core and Collaborative grants. The Committee scored the sixteen (16) GTOPs Core and five (5) GTOPs Collaborative applications based on the selection criteria outlined by the Commission including: alignment with GTOPs, community impact, evaluation of success, and budget/fiscal responsibility. The applicants proceeding to Round 2 scoring were given the opportunity to respond to questions generated by the Committee. After the final scores were tallied and discussed, staff developed recommendations for full and partial awards based on the funding & ranking guidelines as detailed in the next section. The Committee then selected the most preferred option, represented by the recommendation in this memorandum. 1 FUNDING & RANKING GUIDELINES 1) Full and partial awards will be evaluated for each GTOPs goal area. 2) $300,000 in GTOPs Core funds and $50,000 in GTOPs Collaborative funds available. 3) The minimum amount any organization may be awarded is 70% of their requested amount. 4) To ensure scores are consistent as well as fair, each judge's scores are …
COMMUNITY TECHNOLOGY & TELECOMMUNICATIONS COMMISSION http://www.austintexas.gov/cttc MINUTES Regular Meeting Wednesday – February 12, 2020 – 6:30 PM Austin Public – Studio One 1143 Northwestern Avenue ‐ Austin, TX 78702 Please go to http://www.austintexas.gov/cityclerk/boards_commissions/meetings/10_1.htm for backup material associated with this agenda. All ATXN (City Channel 6) programming is cablecast on Spectrum, Grande Communications, and Google Fiber on their cable channel 6, on AT&T U‐ Verse Channel 99 and webcast online. Over 20 meetings per month, including this commission meeting, are available on demand online, typically within a few hours of the cablecast. Schedules and video can be found at: http://www.austintexas.gov/page/atxn-video-archive. CURRENT COMMISSION MEMBERS: Sophie Gairo ‐ Mayor Steve Adler Nehemiah Pitts III ‐ Council Member Natasha Harper‐Madison, District 1 Claudia Yanez ‐ Mayor Pro Tem Delia Garza, District 2 Malcolm Yeatts ‐ Council Member Sabino “Pio” Renteria, District 3 David Alexander ‐ Council Member Gregorio Casar, District 4 Dave Floyd ‐ Council Member Ann Kitchen, District 5 Irfan Syed ‐ Council Member Jimmy Flannigan, District 6 Dina Ayman ‐ Council Member Leslie Pool, District 7 Michelle Reinhardt ‐ Council Member Paige Ellis, District 8 Nicole Thompson – Council Member Kathie Tovo, District 9 Sumit DasGupta ‐ Council Member Alison Alter, District 10 Commission Members Present Sophie Gairo Nehemiah Pitts III Malcolm Yeatts David Alexander Dave Floyd Michelle Reinhardt Nicole Thompson Sumit DasGupta Excused Absence Irfan Syed Unexcused Absence Claudia Yanez Dina Ayman CALL TO ORDER The meeting was called to order at 6:35 PM CITIZEN COMMUNICATION: GENERAL The first ten speakers signed up prior to the meeting being called to order will each be allowed a three‐minute allotment to address their concerns regarding items not posted on the agenda. No citizens were signed up to speak 1. APPROVAL OF MINUTES – January 8, 2020 Motion to approve the January 8, 2020 made by Commissioner Reinhardt, seconded by Commissioner DasGupta passed on a vote of 7‐0. 2. STAFF AND COMMUNITY BRIEFINGS (A member of the public may not address a board at a meeting on an item posted as a briefing) a. 2020 Census (John Lawler, Travis County Census Program Manager) b. Digital Inclusion Ecosystem ‐ Austin Urban Technology Movement (Michael Ward, Jr., The presentation by John Lawler can be viewed here. President of AUTM) The presentation by Michael Ward Jr. can be viewed here. c. City Website Upgrade and Redesign Update (Yasmin Wagner, Corporate Public Information & Marketing Manager, Communications & …
1 COMMUNITY TECHNOLOGY & TELECOMMUNICATIONS COMMISSION http://www.austintexas.gov/cttc Regular Meeting Wednesday – January 8, 2020 – 6:30 PM City Hall ‐ Boards & Commissions Room 1101 301 W. 2nd Street ‐ Austin, TX 78701 Please go to http://www.austintexas.gov/cityclerk/boards_commissions/meetings/10_1.htm for backup material associated with this agenda. CURRENT COMMISSION MEMBERS: Sophie Gairo ‐ Mayor Steve Adler Nehemiah Pitts III ‐ Council Member Natasha Harper‐Madison, District 1 Claudia Yanez ‐ Mayor Pro Tem Delia Garza, District 2 Malcolm Yeatts ‐ Council Member Sabino “Pio” Renteria, District 3 David Alexander ‐ Council Member Gregorio Casar, District 4 Dave Floyd ‐ Council Member Ann Kitchen, District 5 Irfan Syed ‐ Council Member Jimmy Flannigan, District 6 Dina Ayman ‐ Council Member Leslie Pool, District 7 Michelle Reinhardt ‐ Council Member Paige Ellis, District 8 Nicole Thompson – Council Member Kathie Tovo, District 9 Sumit DasGupta ‐ Council Member Alison Alter, District 10 AGENDA CALL TO ORDER CITIZEN COMMUNICATION: GENERAL The first ten speakers signed up prior to the meeting being called to order will each be allowed a three‐minute allotment to address their concerns regarding items not posted on the agenda. 1. APPROVAL OF MINUTES – December 11, 2019 2. STAFF AND COMMUNITY BRIEFINGS (A member of the public may not address a board at a meeting on an item posted as a briefing) a. Communications & Technology Management Department Update (Stephen Elkins, Communications and Technology Management) b. Improving the resident experience with City forms (Daniel Honker, Soolin Withrow, and Andrew Do, Communications and Technology Management) 2 3. COMMISSION UPDATES (Discussion and Possible Action) a. Digital Inclusion, Civic Engagement, and Strategic Technology and Telecom Policy Working Group b. Knowledge, Information, and Data Stewardship Working Group c. Technology, Infrastructure, and Innovation Working Group 4. FUTURE AGENDA ITEMS Next Regular Meeting: February 12, 2020 5. ADJOURNMENT The City of Austin is committed to compliance with the American with Disabilities Act. Reasonable modifications and equal access to communications will be provided upon request. Meeting locations are planed with wheelchair access. If requiring Sign Language Interpreters or alternative formats, please give notice at least 2 days before the meeting date. Please contact Jesse Rodriguez at the Office of Telecommunications & Regulatory Affairs at (512) 974‐7676, for additional information; TTY user’s route through Relay Texas at 711. For more information on the Community Technology & Telecommunications Commission, please visit their website at http://www.austintexas.gov/cttc or contact Jesse Rodriguez at jesse.rodriguez@austintexas.gov. All ATXN …
Improving the resident experience with City forms Daniel Honker, Soolin Withrow, and Andrew Do Communications & Technology Management Community Technology & Telecommunications Commission January 8, 2020 Today’s presentation Three efforts to improve the resident experience with City services. 1. Prioritizing City services to bring online and make more accessible 2. Bringing forms online 3. Redesigning forms for a better resident experience 4. Next steps and policy issues Today’s presentation Three efforts to improve the resident experience with City services. 1. Prioritizing City services to bring online and make more accessible 2. Bringing forms online 3. Redesigning forms for a better resident experience 4. Next steps and policy issues Overview of the Service Access project Previous briefing to CTTC in June 2019 Project goal: To expand access to City services for the Austin community by redesigning and bringing services online What we’re working on: 1. Inventory of paper-based and manual City services 2. Recommendations on priority services to redesign and bring online 3. Resources for digitizing and automating services citywide Why we are creating an inventory of services Online Access to City Services audit, 2017 Recommendation: “Ensure that the City offers as many city services online as practical by developing an inventory of services that should be offered online.” Commitment: Inventory services citywide that should be brought online and/or need significant improvements related to usability or accessibility. What is a “service” for this inventory Example City services 1) Transactional: involves the exchange of goods, services, or information 2) Form: collects information through a template or application 3) Community-facing: not internal City business processes Factors we are considering to prioritize services to redesign and bring online Impact Accessibility Complexity How important the service is to residents and to the City’s Strategic Direction. What barriers people may face in accessing and using the service. How straightforward the service would be to redesign or put online. We should focus on redesigning and digitizing high-impact City services. We should prioritize services that have the clearest need for more accessibility. We should try for a balance of high and low complexity services -- not just prioritize the simplest services. There are 10,000+ PDFs on austintexas.gov. 500 of these are forms for City services. Today’s presentation Three efforts to improve the resident experience with City services. 1. Prioritizing City services to bring online and make more accessible 2. Bringing forms online 3. Redesigning forms for a better …
COMMUNITY TECHNOLOGY & TELECOMMUNICATIONS COMMISSION http://www.austintexas.gov/cttc MINUTES Regular Meeting Wednesday – January 8, 2020 – 6:30 PM City Hall – Boards & Commissions Room 1101 301 W. 2nd Street ‐ Austin, TX, 78701 Please go to http://www.austintexas.gov/cityclerk/boards_commissions/meetings/10_1.htm for backup material associated with this agenda. All ATXN (City Channel 6) programming is cablecast on Spectrum, Grande Communications, and Google Fiber on their cable channel 6, on AT&T U‐ Verse Channel 99 and webcast online. Over 20 meetings per month, including this commission meeting, are available on demand online, typically within a few hours of the cablecast. Schedules and video can be found at: http://www.austintexas.gov/page/atxn-video-archive. CURRENT COMMISSION MEMBERS: Sophie Gairo ‐ Mayor Steve Adler Nehemiah Pitts III ‐ Council Member Natasha Harper‐Madison, District 1 Claudia Yanez ‐ Mayor Pro Tem Delia Garza, District 2 Malcolm Yeatts ‐ Council Member Sabino “Pio” Renteria, District 3 David Alexander ‐ Council Member Gregorio Casar, District 4 Dave Floyd ‐ Council Member Ann Kitchen, District 5 Irfan Syed ‐ Council Member Jimmy Flannigan, District 6 Dina Ayman ‐ Council Member Leslie Pool, District 7 Michelle Reinhardt ‐ Council Member Paige Ellis, District 8 Nicole Thompson – Council Member Kathie Tovo, District 9 Sumit DasGupta ‐ Council Member Alison Alter, District 10 Commission Members Present Sophie Gairo Nehemiah Pitts III Malcolm Yeatts David Alexander Dave Floyd Irfan Syed Dina Ayman Michelle Reinhardt (Participating Remotely) Nicole Thompson Sumit DasGupta Unexcused Absence Claudia Yanez CALL TO ORDER The meeting was called to order at 6:43 PM CITIZEN COMMUNICATION: GENERAL The first ten speakers signed up prior to the meeting being called to order will each be allowed a three‐minute allotment to address their concerns regarding items not posted on the agenda. No citizens were signed up to speak 1. APPROVAL OF MINUTES – December 11, 2019 Motion to approve the December 11th, 2019 meeting minutes made by Commissioner DasGupta, seconded by Commissioner Yeatts passed on a vote of 7‐0‐2‐1, with Commissioners Alexander and Floyd abstaining and Commissioner Reinhardt off the dias. 2. STAFF AND COMMUNITY BRIEFINGS (A member of the public may not address a board at a meeting on an item posted as a briefing) a. Communications & Technology Management Department Update (Stephen Elkins, Communications and Technology Management) This item did not occur due to a scheduling conflict. b. Improving the resident experience with City forms (Daniel Honker, Soolin Withrow, and Andrew Do, Communications and Technology Management) The …
